The difference between the right word and the almost right word is the difference between lightning and a lightning bug.
— Mark Twain
The single biggest problem with communication is the illusion that it has taken place.
— George Bernard Shaw

What is Technical Writing (Communications)?

I break down complicated processes and products into informational documents that specific audiences can understand. I learn complex systems, processes, and business flows and develop content that explains this technical information. Usually this involves writing; it can also involve designs, graphics, audio recordings and even video. I draw the line at pantomiming. 

What does that mean?

I could tell you to take 425 grams of arachis hypogae, add 4 grams of sodium chloride, and microionize until each particle reaches a size between 8-20 particles. 

Or I could to tell you to take Two cups of peanuts, add a teaspoon of salt, and grind until smooth and creamy. 

Both are a simple recipes for peanut butter.

The second message, however, will make more sense to your typical Food Network fanatic. Both are right - but the appropriateness of the message depends on the audience. A computer manual should be written differently if it's aimed at your grandmother versus an IT professional unless, of course, your grandmother is an IT professional. 

I help people make sense of science and technology. My specific niche is sustainability related technologies (think solar technologies, energy efficiency software, and boilers). 


Why is it valuable?

Unless you're a tech writer, you probably don't realize how much you depend on technical writing daily. Just today, I opened a package of flowers in a can (yes it's a thing), and found that on the can itself there were instructions on how to use it, as well as an additional informational insert. Imagine your first computer without a user guide. Now imagine more complicated, or simply riskier technologies. An improperly installed furnace or a poorly maintained boiler can kill. In the case of newer technologies, much of my work involves explaining what the new technology is, and why it's better than the technology it's replacing. 

What sort of documents do you write?

I write datasheets, FAQ's, help files, installation guides, reference guides, quick references, release notes, user guides (instruction manuals), technical proposals and so much more.  I have a special focus on technologies related to sustainability - think solar panels, chillers, energy efficiency, and behavior change devices. 

Do you write anything else?

Case studies, white papers, brochures, even the occasional script or press release, are all within my skill-set.

Can I see your work?

Yes. You can find samples of my work here. Or  use the Contact Kendra button below to send me an email. If you  describe your needs briefly, I'll send you some targeted samples of my work.